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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Winston Smith

November 8, 2023

5  out of  5 rating by Winston Smith
"I’ve been a client of this State Farm office for the last 2 years and have mainly just done everything online. I recently came into the office to have a policy changed over to insure a vanlife van. James was so helpful and knowledgeable and he clearly enjoys his job. He made sure to get all the material that was needing to be processed by underwriting from me over the course of the week. Everything got approved and in a timely manner. When I was in the office, Shane Ennis stopped in and it was my first time meeting him as well. He made me feel like I was a part of the State Farm Insurance “family” which seems silly to say, but it was the personal touch I wasn’t expecting. Before going into their office I was thinking it was going to be like going to the DMV or something, but instead I was pleasantly surprised by how enjoyable the whole process was. I even had hot coco from their office while it poured down rain outside. Thanks again James and Shane."
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Mel V

November 6, 2023

5  out of  5 rating by Mel V
"I love this staff in this office. I have been with state Farm for years now and they never disappoint. My agent James is amazing and has always been. He goes above and beyond to make sure you are informed and comfortable with your policy choices. He is friendly, professional and really does care about your well being as well. I recommend this office and give them 100/100."
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Jeff Conner

November 2, 2023

2  out of  5 rating by Jeff Conner
"State Farm was okay, but Shane's office has been awful to work with. They've spelled my name wrong at least twice in sending forms, requiring email exchanges to resend. I emailed Shane for an update about policy changes 9/15/2023 and see my new policy doesn't have them in NOV2023. This is after multiple exchanges. Working with James from the office, I've had a couple emails/questions ignored, requiring follow up. I get the impression they are unconcerned with what I'm concerned with, from their action and their professionalism."
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Becky Donkersley

June 30, 2023

5  out of  5 rating by Becky Donkersley
"Shane and his staff are amazing. We are long term State Farm customers for 47 years. Always have been professional, kind and super attentive to our needs! Great service, great team, great insurance! Highly recommend them. Brian and Becky Donkersley Onalaska. WA."
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Doc Recruiter

March 31, 2023

5  out of  5 rating by Doc Recruiter
"Brandy saved us 600 a month. Great service, prompt responses and friendly. Great experience and no worries switching insurances after 14 years."
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January 29, 2023

5  out of  5 rating by Tima
"My family and I have been customers for years. The office has always been respectful and informative. Shane is very attentive to his customers and is knowledgeable of services offered by State Farm. We have multiple coverages with this office including life insurance. I recommend this office for all of your insurance needs as a whole!"
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January 24, 2023

5  out of  5 rating by Hawkzilla
"This office, and specifically Brandi C. Is always so helpful and extremely quick on responses, no matter the subject. It is always appreciated!!"
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Casey Carter

December 2, 2022

5  out of  5 rating by Casey Carter
"Shane, Brandy, and everyone involved with this office are just awesome to deal with! I've never had such amazing service from an insurance agent. I understood what insurance I needed, what options I had available, and what made most sense for my family and I. No hidden agendas or fees, straight up great service with amazing people! You guys Rock!!"
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otis embree

June 15, 2022

5  out of  5 rating by otis embree
"Brandi bundled my Home owner's and full coverage Auto insurance at a great price. I received a quote by email just minutes after we spoke on the phone. She was easy to understand and explain my best interests and coverage options. What a relief after dealing with the dumpster fire at Progressive.🙂"
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Jeff Cooley

June 4, 2022

5  out of  5 rating by Jeff Cooley
"I had a great experience dealing with Jazmin. She helped me through adding a new vehicle and removing an old one. She even had suggestions on how to save a little on some other policies. She is very professional and knowledgeable. I never felt rushed, and she followed up quickly. I've been with State Farm for a long time, and always been happy with the service. Jazmin has made me sure I'll never leave! Thank you so much!"
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June 2, 2022

5  out of  5 rating by Nexcy
"Jazmin Collins provides outstanding service and is highly recommended! Whichever issue we had was always followed up on and resolved."
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Andrew Farmer

June 1, 2022

5  out of  5 rating by Andrew Farmer
"Shane was really easy to talk with and helped me navigate the various aspects of insurance. Brandi in the office was also amazing on helping to get everything set up. It's really nice having someone who knows me to answer my questions when I need to call in and get help!"
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Z's Account

May 4, 2022

5  out of  5 rating by Z's Account
"Jazmin helped me through text message, email, and via phone call. She was easy to communicate with and made everything easy to understand. She also went out of her way to inform me of ways to improve my auto insurance coverage by only increasing my monthly payment by a few dollars. I'm very impressed with her customer service, as well as State Farm's commitment to calling me back 6 months after our last phone call (as I had requested.) I'm happy to say I switched over from my other auto insurance provider today, saved hundreds of dollars, and tripled my coverage because of Jazmin's good interaction with me."
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Jazz D

April 21, 2022

1  out of  5 rating by Jazz D
"This is one of the worst insurance companies I have came across in a long time. I believe the girls name who called to quote me for a life insurance policy is Brandi. She called me and I haven’t been able to get ahold of her ever since she’s called me. Every time I call she’s not in office or to my understanding she’s running late. I went ahead and took my business elsewhere. Th"
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Cameron Johnson

March 24, 2022

5  out of  5 rating by Cameron Johnson
"I have multiple policies with Shane and him and his staff have always exceeded my expectations."
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James Sharon

February 24, 2022

5  out of  5 rating by James Sharon
"Brandie was extremely helpful with returning my calls and getting me setup for business insurance. I greatly appreciate the prompt and friendly service! She called me back with new information if she did not know the answer or had to get clarification. She got me a great rate and also going to try and get me a quote for my personal insurance to see if she can save me more money. Fantastic Service!!!"
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Mike Ruffin

January 12, 2022

5  out of  5 rating by Mike Ruffin
"Very responsive"
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Jessica Armstrong

July 12, 2021

5  out of  5 rating by Jessica Armstrong
"Brandi was great! Followed up, explained things clearly, helped me find a plan that was right for our needs! Very happy!"
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Joseph Kennedy-Lindsay

June 16, 2021

5  out of  5 rating by Joseph Kennedy-Lindsay
"I initially called this office today to see about liability insurance for my small business. Brandi was very helpful about getting quotes and letting me know my best options. She even got the cost lowered from $440 a year to $325! She called me every time she got new information, and helped walk me through the process. I decided to see about an auto insurance quote for my personal vehicles, and Brandi ran that through for me. Brandi and State Farm saved me 50% on my car insurance, straight up. I was paying $367 with my previous carrier. With State Farm, auto and renters' insurance only costs me $188. I am so stoked! Brandi was bubbly, responsive, and just so incredibly helpful. Thank you!"
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Robert Shawn Clancy

February 26, 2021

5  out of  5 rating by Robert Shawn Clancy
"Brandi was awesome to deal with in all areas. She worked to get a competitive quote. She followed up and answered all my skeptical questions. She is the reason I made the change. Great Customer Service!! If you need insurance in the Puget Sound area this is the place to go if you want to be able to actually talk to people."
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Sheila Rios McQuade

January 23, 2021

5  out of  5 rating by Sheila Rios McQuade
"I was looking for a very dependable yet Reasonable Cost for Combined Vehicles & Renters Insurance . I Found It All Here With State Farm !!"
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debbie Ryland

October 2, 2020

5  out of  5 rating by debbie Ryland
"Brandi is very professional and converse in detail what is best for your situation."
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Aleksandr Belokobylka

July 29, 2020

5  out of  5 rating by Aleksandr Belokobylka
"Brandi Cottrell helped me today, it was EZ to work with her, and she was very helpful"
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Steele Clayton

July 17, 2020

5  out of  5 rating by Steele Clayton
"Shane's office is great! You can really tell his team cares. Not much of a golfer though..."
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MacKenzie Lombardi

April 4, 2020

5  out of  5 rating by MacKenzie Lombardi
"Brandi was extremely knowledgeable about the various factors influencing auto insurance premiums and took the time to educate a first-time car insurance client. She was was not salesy and was always friendly even when I was comparing providers."