State Farm® Insurance Agent Shane Ennis
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Dennis Folk
October 24, 2024
"Shane is very personable and always goes above and beyond. He's honest, knowledgable and above all else, puts the customers needs ahead of anyone else's. I highly recommend Shane Ennis at State Farm."
"Hi Dennis, thank you for the very nice complements. I'm very fortunate to have the support of a fantastic staff and customers like yourself. I hope you have a great winter and get to spend lots of time with your family! Sincerely, Shane"
Winston Smith
November 8, 2023
"I’ve been a client of this State Farm office for the last 2 years and have mainly just done everything online. I recently came into the office to have a policy changed over to insure a vanlife van. James was so helpful and knowledgeable and he clearly enjoys his job. He made sure to get all the material that was needing to be processed by underwriting from me over the course of the week. Everything got approved and in a timely manner. When I was in the office, Shane Ennis stopped in and it was my first time meeting him as well. He made me feel like I was a part of the State Farm Insurance “family” which seems silly to say, but it was the personal touch I wasn’t expecting. Before going into their office I was thinking it was going to be like going to the DMV or something, but instead I was pleasantly surprised by how enjoyable the whole process was. I even had hot coco from their office while it poured down rain outside. Thanks again James and Shane."
"Winston, it was very nice meeting you and always fun to see custom van's like yours! James is an absolute asset to our team and helping nice customers like yourself really does add joy to our day. I hope you enjoy that Van Life! Sincerely, Shane "
Mel V
November 6, 2023
"I love this staff in this office. I have been with state Farm for years now and they never disappoint. My agent James is amazing and has always been. He goes above and beyond to make sure you are informed and comfortable with your policy choices. He is friendly, professional and really does care about your well being as well. I recommend this office and give them 100/100."
"Hi Mel, I very much appreciate your nice review. James is fantastic and reviews like this remind me how grateful I am to have such a competent team. We're always here to help and my cell phone is always available for customers outside normal business hours. Sincerely, Shane"
Jeff Conner
November 2, 2023
"State Farm was okay, but Shane's office has been awful to work with. They've spelled my name wrong at least twice in sending forms, requiring email exchanges to resend. I emailed Shane for an update about policy changes 9/15/2023 and see my new policy doesn't have them in NOV2023. This is after multiple exchanges. Working with James from the office, I've had a couple emails/questions ignored, requiring follow up. I get the impression they are unconcerned with what I'm concerned with, from their action and their professionalism."
"Hello Jeff, thank you for explaining what caused your frustration. I'm very sorry for what lead to your dissatisfaction. I have spoken with James and researched this specific situation. I was able to confirm that we submitted the correct changes at the time of your request. It did however take an unusually long time for our underwriting department to issue the requested changes and I can understand the confusion that would cause not seeing them active on your online account. Do know these changes did take effect for the date you requested. There are more details I'd be happy to share with you that I believe would bring much more understanding to this situation. I have reached out via email and phone and would definitely appreciate the opportunity to speak with you personally. Again I sincerely am sorry for any frustration you experienced and truly would like an opportunity to make it right. Sincerely, Shane"
Becky Donkersley
June 30, 2023
"Shane and his staff are amazing. We are long term State Farm customers for 47 years. Always have been professional, kind and super attentive to our needs! Great service, great team, great insurance! Highly recommend them. Brian and Becky Donkersley Onalaska. WA."
"Thank you for the Kind words Becky! I am very proud of the staff and customers I get to work with:) "
Robert Crabtree
March 31, 2023
"Brandy saved us 600 a month. Great service, prompt responses and friendly. Great experience and no worries switching insurances after 14 years."
"Brandi is fantastic! Really appreciate you sharing your experience and the five stars! Sincerely, Shane"
Tima
January 29, 2023
"My family and I have been customers for years. The office has always been respectful and informative. Shane is very attentive to his customers and is knowledgeable of services offered by State Farm. We have multiple coverages with this office including life insurance. I recommend this office for all of your insurance needs as a whole!"
"Thank you for the nice words! You know we always enjoy a visit from you and Justin into our office! It makes a positive difference in this insurance world when we get to interact with customers like you:) Sincerely, Shane"
Hawkzilla
January 24, 2023
"This office, and specifically Brandi C. Is always so helpful and extremely quick on responses, no matter the subject. It is always appreciated!!"
Casey Carter
December 2, 2022
"Shane, Brandy, and everyone involved with this office are just awesome to deal with! I've never had such amazing service from an insurance agent. I understood what insurance I needed, what options I had available, and what made most sense for my family and I. No hidden agendas or fees, straight up great service with amazing people! You guys Rock!!"
"Casey, you are too nice! Thank you for the kind words and I hope we can continue to show you great service for years to come. Sincerely, Shane "
otis embree
June 15, 2022
"Brandi bundled my Home owner's and full coverage Auto insurance at a great price. I received a quote by email just minutes after we spoke on the phone. She was easy to understand and explain my best interests and coverage options. What a relief after dealing with the dumpster fire at Progressive.🙂"
"Otis, I'm very happy to hear our team was able to take great care of you. Any time your available I'd be happy to meet and do a comprehensive review of all your policies and needs. Sincerely, Shane, State Farm Agent"
Jeff Cooley
June 4, 2022
"I had a great experience dealing with Jazmin. She helped me through adding a new vehicle and removing an old one. She even had suggestions on how to save a little on some other policies. She is very professional and knowledgeable. I never felt rushed, and she followed up quickly. I've been with State Farm for a long time, and always been happy with the service. Jazmin has made me sure I'll never leave! Thank you so much!"
"Jeff, thank you for your kind words and I'll make sure Jazmin gets the kudos she deserves! I'm very proud of my team here in Puyallup and hope we continue to exceed customers expectations. If you ever need to speak with me as well I'm available here at the office or by cell on weekends and evenings. Have a great day, Shane Ennis - State Farm Agent"
Nexcy
June 2, 2022
"Jazmin Collins provides outstanding service and is highly recommended! Whichever issue we had was always followed up on and resolved."
"Nexcy, I really appreciate your nice words and will make sure this is passed along to Jazmin as well! My team or myself are always ready to answer any questions and you can reach me on my cell if you're ever in an insurance pickle in the evening or weekends. Sincerely, Shane Ennis - Your State Farm Agent"
Andrew Farmer
June 1, 2022
"Shane was really easy to talk with and helped me navigate the various aspects of insurance. Brandi in the office was also amazing on helping to get everything set up. It's really nice having someone who knows me to answer my questions when I need to call in and get help!"
"Hi Andrew, it was great meeting with you and even getting a honk hello from your car as you drove by me the other day! Brandi is fantastic and it's always great to hear from customers about there good experience here. I hope you have a fantastic summer and feel free to call me on my cell if you ever have any questions. Sincerely, Shane - State Farm Agent"
Zee's Account
May 4, 2022
"Jazmin helped me through text message, email, and via phone call. She was easy to communicate with and made everything easy to understand. She also went out of her way to inform me of ways to improve my auto insurance coverage by only increasing my monthly payment by a few dollars. I'm very impressed with her customer service, as well as State Farm's commitment to calling me back 6 months after our last phone call (as I had requested.) I'm happy to say I switched over from my other auto insurance provider today, saved hundreds of dollars, and tripled my coverage because of Jazmin's good interaction with me."
Jazz D
April 21, 2022
"This is one of the worst insurance companies I have came across in a long time. I believe the girls name who called to quote me for a life insurance policy is Brandi. She called me and I haven’t been able to get ahold of her ever since she’s called me. Every time I call she’s not in office or to my understanding she’s running late. I went ahead and took my business elsewhere. Th"
"Hello James, thank you for explaining what caused your frustration. I have spoken with Brandi and she sincerely feels bad about what might have happened to cause this disconnect in communication. While she has a great reputation for follow-up and has received many complements and positive reviews from other customers, we would still like to learn from what might have happened in this specific situation. If you are available I would greatly appreciate a call or email from you. We do not have your name or contact information in our data base which is very odd if we have in fact spoken or called you at any point. Again I sincerely am sorry for any frustration you might have felt and truly would like an opportunity to make it right. Sincerely, Shane Ennis State Farm Agent"
Cameron Johnson
March 24, 2022
"I have multiple policies with Shane and him and his staff have always exceeded my expectations."
James Sharon
February 24, 2022
"Brandie was extremely helpful with returning my calls and getting me setup for business insurance. I greatly appreciate the prompt and friendly service! She called me back with new information if she did not know the answer or had to get clarification. She got me a great rate and also going to try and get me a quote for my personal insurance to see if she can save me more money. Fantastic Service!!!"
"James, I really appreciate your comments and will make sure to let Brandi know as well! I always want our team to do our best, tell the truth, and find answers for customers when we don't know right away. Have a great Thursday! Sincerely, Shane"
Mike Ruffin
January 12, 2022
"Very responsive"
"Thank you Mr. Ruffin, that is always our goal!"
Jessica Armstrong
July 12, 2021
"Brandi was great! Followed up, explained things clearly, helped me find a plan that was right for our needs! Very happy!"
"Thank you! Brandi is fantastic and I hope our office continues to provide exceptional service moving forward! Sincerely, Shane"
Joseph Kennedy-Lindsay
June 16, 2021
"I initially called this office today to see about liability insurance for my small business. Brandi was very helpful about getting quotes and letting me know my best options. She even got the cost lowered from $440 a year to $325! She called me every time she got new information, and helped walk me through the process. I decided to see about an auto insurance quote for my personal vehicles, and Brandi ran that through for me. Brandi and State Farm saved me 50% on my car insurance, straight up. I was paying $367 with my previous carrier. With State Farm, auto and renters' insurance only costs me $188. I am so stoked! Brandi was bubbly, responsive, and just so incredibly helpful. Thank you!"
Robert Shawn Clancy
February 26, 2021
"Brandi was awesome to deal with in all areas. She worked to get a competitive quote. She followed up and answered all my skeptical questions. She is the reason I made the change. Great Customer Service!! If you need insurance in the Puget Sound area this is the place to go if you want to be able to actually talk to people."
Sheila Rios McQuade
January 23, 2021
"I was looking for a very dependable yet Reasonable Cost for Combined Vehicles & Renters Insurance . I Found It All Here With State Farm !!"
debbie Ryland
October 2, 2020
"Brandi is very professional and converse in detail what is best for your situation."
Aleksandr Belokobylka
July 29, 2020
"Brandi Cottrell helped me today, it was EZ to work with her, and she was very helpful"
Steele Clayton
July 17, 2020
"Shane's office is great! You can really tell his team cares. Not much of a golfer though..."